Reference

How 3ok Handles Your Personal Information

This Privacy Policy explains what data we collect when you use 3ok, how we use it, and what rights you have over it. Access and use of this platform depends on your local law and eligible regions.

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DATA PROTECTION

How We Protect and Manage Your Data

We apply SSL encryption across every page and account action, so data moving between your phone and our servers stays private. Account access requires your credentials plus any verification step we prompt — this limits exposure if your device is ever lost or shared. We review data retention schedules regularly and remove records that no longer serve a legal or operational purpose.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by credential verification on every login. We flag unusual access patterns — such as a new device or unfamiliar location — and may prompt additional confirmation.

Data Retention

We keep your account data for as long as your account is open and for the period required by applicable law after closure. Data no longer needed is deleted on a scheduled basis.

Requesting Changes

To update, export, or delete your personal data, contact support with your account details. We aim to action verified requests within the timeframe required under applicable law.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, our support team can handle that request directly. Reach out through any of the channels below and we will respond as quickly as we can. Your request will be handled by a real person, not an automated queue.

Team online

Live Chat

Start a chat from your account dashboard for the fastest response on data access or deletion requests.

Email Support

Send your privacy request to our support address and include your registered account details so we can locate your data.

Help Centre

Our help centre has step-by-step guidance on submitting a data request, updating your details, or closing your account.

What We Collect and Why

3ok Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to use, whether that is bKash, Nagad, or Rocket. We also collect transactional data each time you deposit or withdraw through

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those wallets, so we can verify your account activity and keep your funds secure. Device and session data — your browser type, IP address, and how you navigate the platform on mobile — helps us detect unusual access and keep your account protected. We do not
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sell your personal data to third parties. Data is retained for as long as your account remains active and for the period required under applicable law. If you close your account, we will retain only what we are legally required to keep, and no more. Availability
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of this service and the data rights that apply to you depend on your local law and eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is handled on 3ok. If your question is not covered here, reach out to support directly.

We collect your name, contact information, and the payment details you provide — such as your bKash or Nagad number — along with device and session data generated when you use the platform.

No. Payment data from bKash, Nagad, or Rocket is used only to process your transactions and verify your account. We do not share it with unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will locate your data and provide it within the timeframe required under applicable law.

Yes. Submit a deletion request through support. We will remove your data except for records we are legally required to retain, and we will confirm once the deletion is complete.

We use session cookies for login continuity and analytics cookies to improve the platform. You can adjust or block cookies through your browser settings, though some features may not work without session cookies.

Your rights under this policy depend on your local law and eligible region. We encourage you to review the policy in full and contact support if you have questions about how it applies to you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 3ok Handles Your Personal Information

How We Protect and Manage Your Data

Reach Us About Your Data

Live Chat

Email Support

Help Centre

Common Questions About Your Privacy

01 What personal data does 3ok collect when I register?

02 Is my bKash or Nagad payment data shared with anyone?

03 How do I request a copy of the data you hold on me?

04 Can I ask 3ok to delete my account and personal data?

05 Does 3ok use cookies, and can I turn them off?

06 Does this Privacy Policy apply to me in Bangladesh?

Privacy Policy

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