Reference

Terms That Govern Your Account at 3ok

Using 3ok — whether you deposit via bKash, Nagad, or Rocket, or simply browse the lobby — means you agree to the terms set out here.

Account EligibilityJurisdiction RulesWallet TermsAccount ConductPolicy Updates
3ok Terms That Govern Your Account at 3ok
LEGAL CONTACT

Reach Us on Legal or Account Questions

If you have a question about these terms, want to dispute a decision, or need to request account data, our support team handles legal queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, include your transaction reference so we can trace it quickly.

Live Chat Open the chat widget from any page in your account. Legal queries are flagged to the right team and handled in order of receipt.
Email Support Send detailed legal or account queries to our support address. Include your registered mobile number and the subject clearly in the subject line.
Account Help Centre The Help Centre covers common legal questions — account closure, data requests, and wallet dispute steps — with written answers you can act on immediately.
ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data — registration details, transaction history, device sessions — is stored securely and used only to operate your account and meet our legal obligations. We do not sell your data to third parties. You can request a copy of the data we hold, or ask us to close your account and delete your records, by contacting support with your registered mobile number.

Data Retention

We keep transaction and account records for as long as required by applicable law. After that period, records are deleted or anonymised on a rolling schedule.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Account Security

Login uses OTP verification to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

To access, correct, or delete your personal data, submit a request through live chat or email with your account mobile number and a description of what you need.

Common Legal Questions Answered

These are the questions we get most often about account rules, eligibility, and your rights under our terms.

Access depends on your local law and the region you are in. We do not confirm legality for individual locations. Check your local regulations before registering.

Any balance in your account wallet at the time of closure is returned to the payment method used for the most recent deposit, subject to verification of your identity.

Contact support via live chat or email with your registered mobile number. We will confirm receipt and provide your data within the timeframe required by applicable law.

We update terms when needed and note the revision date on this page. Continued use after a change takes effect means you accept the updated version.

Contact support immediately through live chat. We can freeze your account, review recent login activity, and reset your OTP verification to your registered mobile number.

Records are kept for as long as required by applicable law. After that period, they are deleted or anonymised. You can request your records at any time through support.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.